NO PART OF THESE CONDITIONS AFFECTS YOUR STATUTORY RIGHTS
CONFORMS WITH THE DISTANCE SELLING REGULATIONS 2000
PRICES
Prices shown in the Catalogue include Value Added Tax. In the event that an error has occurred that shows incorrect information in the Online Catalogue (eg, the price or description etc) we will contact you and advise of the changes, at which point you have the right to cancel all or part of your order.
DESCRIPTION
In addition to the image we describe the goods with sufficient information to assist in your decision to purchase. We use the manufacturers' information and that on the carton and add further comments if apprpriate. All sizes given are approximate and the manufacturers reserve the right to revise product specifications
ORDERS
Orders are accepted by completion of the Online Secure ordering system, by mail, phone, e-mail, Fax or Corporate Purchase Orders. Acknowledgement will be given for mail, phone and Fax orders.
DELIVERY
Orders will normally be dispatched within four working days, subject to stock being available. We will contact you to advise any delay in delivery and agree with you a revised date for delivery.
You have the right to cancel or change your order except for personalised goods or special orders. We will e mail to advise when and how goods have been dispatched. We will agree with you any additional freight charge required if goods are needed urgently or are to be delivered outside mainland United Kingdom or to Scottish Highland Areas.
PAYMENT
Payment can be made by Mastercard, Visa, Delta, Electron, Maestro (Switch) or Solo on the SSL shopping system, by mail or by phone. We advise against giving Credit/Debit Card details by e-mail or Fax (we will contact you for these details) Payment can also be made by Cheque (clearance takes 7 days from receipt) or by Postal Order (keep a note of the numbers). Please do not send cash. We do not keep card details on our computers and only the last four digits are shown on the payment slip sent with your invoice.
For MAESTRO payments please ensure that you give the expiry date and issue number. For MAESTRO cards that do not have an issue number please give the 'valid from' date.You must give the 3 digit security number on the reverse of the card. Goods will not be dispatched unless full payment has been received. We debit your card on the day that your order is processed or specially ordered. If part orders are sent we debit the card for the total amount when sending the first consignment. We will advise you if payment is required before dispatch of the goods; this would normally be for personalised goods or if a large quantity of one or more items is required causing us to purchase more than our normal stock holding.
RETURNS POLICY
We want you to be totally satisfied with your purchases so GOODS may be RETURNED within 5 days of receipt for a refund of the monies paid for the goods. You are responsible for the return carriage cost. We reserve the right to deduct any additional cost of carriage over and above the standard charge of £3.95 when sending the goods. You are advised to return the goods using a system that gives you proof of dispatch. The goods must be unused and in their original packaging. Please contact Customer Services before returning goods and you will be given a RETURNS REFERENCE which must be shown on the returned package. DAMAGED or INCORRECTLY SUPPLIED GOODS will be replaced/accepted back at our cost, but we may require the return of the goods before sending a replacement or refund. When payment was made by credit or debit card the refund can only be back to the payment card. If the original payment was by another method the refund will be by cheque. All refunds will be made within 7 days.
COMPLAINTS
We try very hard to provide you with an efficient and reliable service, but if a situation arises with which you are unhappy, we want you to contact us to put matters right. Either e mail us or phone 01952 618877 as soon as possible. Give us the details whether it be about the delivery, damage, description, quality etc and we will agree with you how your complaint is to be resolved. Your communication will be acknowledged within 2 working days from receipt and we will agree a time scale for resolving the difficulty.
COMMERCIAL CUSTOMERS
Most of the products offered on this website are professional grade for use in the catering industry. In the Hotel section of the catalogue you will find items like menu covers, candle lamps and table linen together with trade size utensils and small equipment. This section will be expanded over the coming months but we shall be pleased to discuss your requirements and can supply appropriate catalogues and price lists. Just phone 01952 618877 or e mail for more information.
COPYRIGHT
All images and scripts on this website are either the sole copyright of B.C.E.G. Limited trading as Culliners and/or Bargizmos or of the manufacturers of the products. Images and scripts may only be downloaded for use in placing an order for goods from Culliners. They must not be copied or republished by any method for any other purpose. Request to use an image can be made by e mailing us and stating the reason for the request.
JURISDICTION & WAIVER
Any Contract (whether written. oral or implied) between CULLINERS and a CUSTOMER will be governed by the Laws of England. No indulgence, waiver or forbearance by Culliners whether express or implied in applying these conditions shall prejudice Culliners' right to enforce the conditions in the future
ACCEPTANCE
Customers placing orders via this website are deemed to accept the conditions and terms of trade detailed above.
PRIVACY POLICY
All trading between us and our customers is totally confidential. If you have any concern please contact us 01952 618877 (FAX 01952 618833) or e-mail
We keep a copy of sales invoices on our computer and as hard copy. These are only used for accounts purposes.
We do not store card details on the computers. Numbers are blacked out on order records and the slip sent with the invoice shows only the last 4 digits of the card number.
The online ordering system is totally secure and if your browser is not compatible, as an alternative we are happy to receive your card details by phone.
We do not reveal your details to any third party.
Culliners (tm) is a business name of B.C.E.G. Ltd Company Number 4687786
We operate under the rules of The Data Protection Act
